Contact

Effective Date: September 21, 2026

COMPANY NAME: Handan Xixi Network Technology Co., Ltd.

COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Handan Xixi Network Technology Co., Ltd.

Contact Us

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

You may contact us regarding:

Product information
Bedding sizes and dimensions
Materials, colors, and patterns
Order confirmation
Order status
Shipping and tracking
Delivery questions
Order changes or cancellation requests
Damaged, defective, incorrect, or missing products
Returns and refunds
Privacy requests
Website or account questions
Other customer service inquiries

When contacting us about an existing order, please include your order number whenever possible.

Product & Sizing Assistance

Choosing bedding should feel easy.

If you have questions before placing an order, you may contact us for assistance regarding:

Available sizes
Product dimensions
Materials
Colors and patterns
Set contents
Care instructions
Duvet covers
Sheet sets
Pillowcases and pillow covers
Coverlets
Bed scarves and decorative bedding layers

Please review the individual product page for the specifications that apply to the product and size you are considering.

Order Assistance

If you are contacting us about an existing order, please provide as much of the following information as possible:

Your full name
Your order number
The email address used to place the order
The product name
The selected size or variant, if applicable
A brief description of your question or concern

Providing complete information can help us locate your order and review your request more efficiently.

For your security, please do not send passwords, complete payment card numbers, or unnecessary sensitive financial information by email.

Shipping & Delivery Questions

If you have questions about an order that has already shipped, please provide:

Your order number
Your tracking number, if available
Your delivery information
A description of the shipping or delivery issue

Processing times, estimated transit times, shipping charges, delivery procedures, and related information are explained in our Shipping Policy.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery.

To help us review your request, please provide:

Your order number
The product name
A description of the issue
Clear photographs or video of the affected product, where applicable
Photographs of the outer packaging and shipping label, where relevant
Details of any incorrect or missing item

Please keep the affected product and its packaging until our customer support team has reviewed your request or provided further instructions.

Available remedies will be handled in accordance with our Return and Refund Policy and any mandatory consumer rights that may apply.

Returns & Refunds

Please contact us before returning a product.

If your return request is accepted, we will provide the applicable return instructions and, where necessary, the appropriate return address.

Please do not automatically send returns to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, return shipping responsibility, refund processing, and applicable timeframes are explained in our Return and Refund Policy.

Privacy Requests

For questions about your personal information or to exercise privacy rights available to you under applicable law, please contact:

Email: service@trovelark.com

Suggested Email Subject: Privacy Rights Request

Please describe your request and provide sufficient information for us to identify the relevant records and verify your request where required by applicable law.

For more information, please review our Privacy Policy and any applicable privacy choices page available on our website.

Response Times

We aim to review and respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on:

The nature of your request
Order verification requirements
Shipping carrier investigations
Product or return inspections
Payment provider reviews
Weekends and public holidays
The volume of customer inquiries

Where applicable law requires us to respond within a specific period, we will process the request within the legally required timeframe. If an extension is permitted and necessary, we will provide notice where required.

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