Terms of Service

Effective Date: September 21, 2026

COMPANY NAME: Handan Xixi Network Technology Co., Ltd.

COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Handan Xixi Network Technology Co., Ltd.

This website is operated by Handan Xixi Network Technology Co., Ltd. under the brand name Trovelark®.

Throughout these Terms of Service (“Terms”), the terms “Trovelark®,” “we,” “us,” and “our” refer to Handan Xixi Network Technology Co., Ltd.

Trovelark® provides this website, including the information, bedding products, shopping features, customer services, tools, and other functionality available through it, subject to your acceptance of these Terms.

By visiting our website, browsing our collections, creating an account, placing an order, contacting us, or otherwise using our services, you agree to these Terms and the policies incorporated into them by reference.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you, or that any legally required permission or consent has been obtained.

You may use the Trovelark® website only for lawful personal shopping and informational purposes.

You must not use our website, products, or services:

For illegal or fraudulent purposes
In violation of applicable laws or regulations
To conduct unauthorized transactions
To interfere with another person's use of the website
To transmit malware, viruses, worms, malicious scripts, or other harmful code
To compromise or attempt to compromise our website, systems, customers, or service providers

A material violation of these Terms may result in suspension or termination of your access to our website or services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to reasonably refuse service, restrict website access, suspend an account, review an order, or cancel an order where necessary and permitted by law.

This may include circumstances involving:

Suspected fraud
Unauthorized payments
Security threats
Abuse of promotions
Misuse of our return process
Unlawful activity
Material violations of these Terms
False or materially inaccurate information
Attempts to compromise website security

Information you provide through our website may be transmitted through networks and processed by service providers that help us operate our store.

Complete payment-card information is handled through authorized payment providers where applicable.

You may not reproduce, duplicate, copy, sell, resell, commercially exploit, or otherwise misuse any portion of our website or services without our prior written authorization, except where permitted by law.

Headings are provided for convenience and do not limit the interpretation of these Terms.

SECTION 3 — ACCURACY OF WEBSITE AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate and current information about Trovelark® products and services.

However, our website may occasionally contain incomplete, outdated, or inaccurate information.

Information displayed may include:

Bedding dimensions
Product materials
Colors
Patterns
Fabric textures
Product photographs
Set contents
Care information
Availability
Prices
Promotions
Shipping estimates

Actual product appearance may vary slightly from photographs because of factors such as:

Screen and display settings
Lighting
Photography
Textile dye variations
Pattern placement
Manufacturing tolerances
Fabric finishing
Reasonable production variations

Measurements are approximate unless expressly stated otherwise.

Styled photographs may contain mattresses, pillows, duvet inserts, decorative cushions, furniture, throws, plants, or other props that are not included with the product unless specifically stated.

Nothing in this section limits your rights if a product is materially misdescribed, defective, incorrect, or otherwise non-conforming under applicable law.

SECTION 4 — MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES

We may change:

Product prices
Product availability
Product collections
Website features
Promotions
Product designs
Packaging
Specifications

at any time.

Price changes will not normally affect an order that has already been accepted, except where correction of an obvious pricing or technical error is permitted by applicable law.

We may modify, suspend, discontinue, or replace a product, collection, feature, or service.

Where an accepted order is materially affected, we will handle the matter in accordance with our Terms of Purchase and applicable consumer law.

SECTION 5 — PRODUCTS AND BEDDING SERVICES

Trovelark® focuses on bedding and bedroom textile products, which may include:

Duvet cover sets
Sheet sets
Pillowcases
Pillow covers
Lightweight coverlets
Bed scarves
Reversible bedding
Decorative bedding layers
Other bedroom textile products

Certain products may be available only online or in limited quantities.

Products may be returned only in accordance with our Return and Refund Policy and applicable consumer laws.

We may limit sales by customer, destination, quantity, product, or jurisdiction where reasonably necessary and legally permitted.

We do not guarantee that every product will meet every individual's personal preference regarding softness, color, weight, pattern, or styling.

This does not affect rights relating to damaged, defective, unsafe, incorrect, materially misdescribed, or non-conforming products.

SECTION 6 — BEDDING SIZES, CARE AND USE

Customers should review the applicable size guide before placing an order.

Trovelark® products may be offered in sizes such as:

Twin
Twin XL
Full
Queen
King
California King
Other product-specific sizes

Dimensions may vary between product types.

Customers should confirm that the selected bedding dimensions are appropriate for their mattress, duvet insert, pillow, or intended use.

You should also follow any care instructions supplied on:

Product pages
Product labels
Packaging
Accompanying materials

Improper washing, drying, bleaching, ironing, storage, or other care may affect textile appearance, texture, dimensions, or lifespan.

Temporary folding lines, packaging creases, small dimensional tolerances, slight pattern-placement differences, or minor color variation do not necessarily indicate a defect.

Mandatory rights relating to genuinely defective products remain unaffected.

SECTION 7 — ORDERS AND CUSTOMER INFORMATION

All orders are subject to acceptance and product availability.

We may reasonably reject, limit, review, or cancel an order for reasons such as:

Product unavailability
Pricing errors
Incorrect product information
Payment failure
Suspected fraud
Unauthorized payment
Duplicate orders
Unusually large orders
Incorrect or incomplete billing information
Incorrect or incomplete shipping information
Legal restrictions
Technical or processing errors

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

You agree to provide accurate and current:

Name
Email address
Telephone number
Billing information
Shipping address
Payment information
Account information

You should promptly notify us if information relevant to an order is incorrect.

However, changes cannot be guaranteed once an order has entered processing or shipment.

SECTION 8 — CUSTOMER ACCOUNTS

If customer accounts are available and you create one, you are responsible for maintaining the confidentiality of your login credentials.

You should:

Use accurate account information
Keep your password confidential
Avoid sharing account credentials
Notify us of suspected unauthorized access

You are generally responsible for activity performed through your account where that activity was authorized by you.

You are not responsible for unauthorized activity merely because it occurred through your account where the unauthorized access was not caused by your actions and applicable law provides otherwise.

We may temporarily restrict an account where reasonably necessary to investigate suspected fraud, abuse, or security risks.

SECTION 9 — PAYMENTS

Purchases made through the Trovelark® website are processed on behalf of Handan Xixi Network Technology Co., Ltd.

Unless otherwise stated during checkout, prices are displayed in:

United States Dollars (USD).

Available payment methods will be displayed during checkout and may include:

Major credit cards
Major debit cards
PayPal
Other supported payment methods

By placing an order, you confirm that:

You are authorized to use the selected payment method
The payment information you provide is accurate
You authorize the applicable payment provider to charge the order amount
You agree to pay properly disclosed charges associated with your purchase

Trovelark® does not require you to provide complete payment-card details by email.

Where payment information is handled by third-party processors, those providers may apply their own security practices, terms, exchange rates, or fees.

If your payment account uses a currency other than USD, your financial institution may apply currency-conversion or international transaction charges.

SECTION 10 — SHIPPING AND DELIVERY

Orders are generally processed within:

1–3 business days

Estimated transit times after dispatch are generally:

United States: 7–15 business days

International Orders: 10–20 business days

These periods are estimates and are not guaranteed delivery dates.

Actual delivery may be affected by:

Carrier delays
Customs processing
Severe weather
Public holidays
Seasonal demand
Transportation disruption
Remote delivery locations
Local delivery conditions
Incorrect customer information
Circumstances outside our reasonable control

Shipping charges, supported destinations, carriers, tracking procedures, customs information, lost packages, and other delivery matters are governed by our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

SECTION 11 — INTERNATIONAL ORDERS

Trovelark® may ship to international destinations supported through our checkout.

International shipments may be subject to:

Customs duties
VAT
Import taxes
Brokerage fees
Customs-processing charges
Other government or carrier charges

Unless expressly stated otherwise during checkout or in our Shipping Policy, these charges are the customer's responsibility.

Customers are responsible for providing documentation or information lawfully required by customs or delivery authorities.

Mandatory consumer protections available in the customer's country or region remain unaffected.

SECTION 12 — RETURNS, REFUNDS AND ORDER CANCELLATIONS

Returns, refunds, replacements, exchanges, and order issues are governed by our Return and Refund Policy.

Trovelark® currently offers a voluntary return period of:

180 days after delivery

subject to the eligibility conditions and exclusions stated in that policy.

For voluntary change-of-mind returns, products generally must remain:

Unused
Unwashed
Undamaged
Unstained
Free from signs of use
Complete with all applicable pieces

For change-of-mind or other non-quality-related returns, the customer is generally responsible for return shipping costs.

Where a product is confirmed to be damaged, defective, incorrect, incomplete, or otherwise our responsibility, we will provide an appropriate remedy and bear reasonable return shipping costs where a return is required.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless applicable law requires otherwise.

Customers may request order cancellation within:

48 hours after placing the order.

Cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.

Refunds approved after return inspection are generally submitted to the original payment method within:

5–10 business days

Please review our Return and Refund Policy for complete details.

SECTION 13 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to services operated by third parties, including:

Payment services
Shipment tracking
Customer-account features
Analytics
Website functionality
Social-media features
Other applications or integrations

We do not control every third-party platform or service.

Third-party services may be subject to separate:

Terms of use
Privacy policies
Security practices
Service conditions

You should review the applicable third-party terms where appropriate.

The availability of a link or integration does not necessarily mean that Trovelark® endorses every aspect of the third-party service.

SECTION 14 — THIRD-PARTY LINKS

Our website may contain links to websites operated independently of Trovelark®.

We are not responsible for controlling or guaranteeing the:

Accuracy
Security
Availability
Content
Products
Services
Privacy practices

of independent third-party websites.

Your use of third-party websites is subject to their own terms and policies.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 15 — USER REVIEWS, PHOTOS AND OTHER SUBMISSIONS

If you voluntarily submit content to Trovelark®, such as:

Product reviews
Photographs
Suggestions
Feedback
Comments
Ideas

you confirm that you have the legal right to provide that content.

Unless prohibited by applicable law or otherwise agreed, you grant Handan Xixi Network Technology Co., Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, format, display, publish, or adapt that content for purposes related to operating, improving, or promoting Trovelark®.

This license is subject to applicable privacy and intellectual-property laws.

You must not submit content that:

Is unlawful
Is knowingly false or misleading
Is defamatory or threatening
Contains unauthorized advertising or spam
Infringes intellectual-property rights
Violates privacy or publicity rights
Contains malware or harmful code
Contains material you have no legal right to provide

We may remove or decline content that violates these Terms, our policies, or applicable law.

SECTION 16 — PERSONAL INFORMATION AND PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

Personal information may be processed by authorized providers that help us:

Operate our online store
Process payments
Fulfill and deliver orders
Prevent fraud
Provide customer support
Analyze website performance
Meet legal requirements
Provide other authorized services

Where applicable, privacy rights may be exercised using the methods described in our Privacy Policy and Your Privacy Choices page.

Agreeing to these Terms does not constitute separate consent to marketing, cookies, advertising, or other processing where applicable law requires separate consent.

SECTION 17 — PROHIBITED USES

In addition to other restrictions in these Terms, you must not use our website or services:

For unlawful or fraudulent activity
To violate applicable laws
To infringe copyright, trademark, privacy, or other rights
To harass, threaten, abuse, or unlawfully discriminate against another person
To submit materially false or deceptive information
To transmit malware or malicious code
To gain unauthorized access to accounts or systems
To collect personal information without authorization
To distribute spam, phishing messages, or unauthorized promotions
To interfere with website operation or security
To bypass security or fraud-prevention controls
To make fraudulent or unauthorized purchases
To manipulate promotions
To scrape, copy, harvest, or systematically extract website information using unauthorized automated means
To impersonate another person or organization

We may restrict or terminate access where reasonably necessary in response to prohibited conduct.

SECTION 18 — INTELLECTUAL PROPERTY

The Trovelark® website and its content may include intellectual property owned by, licensed to, or lawfully used by Handan Xixi Network Technology Co., Ltd.

Protected materials may include:

Trovelark® brand elements
Logos
Product names
Product photography
Bedding designs and visual presentations
Website text
Graphics
Icons
Page layouts
Illustrations
Website design
Promotional content

You may access this content for lawful personal shopping and informational purposes.

Unless permitted by applicable law or separately authorized in writing, you may not:

Reproduce
Republish
Modify
Distribute
Sell
License
Commercially exploit

our protected content.

Third-party trademarks and materials remain the property of their respective owners.

SECTION 19 — ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain:

Typographical errors
Incorrect prices
Incorrect product details
Incorrect availability information
Promotion errors
Shipping-charge errors
Technical errors
Other omissions or inaccuracies

We may correct such errors and update information where permitted by law.

If an error materially affects an order for which payment has already been collected, we will take reasonable steps to contact you and provide an appropriate solution.

Depending on the circumstances, this may include:

Proceeding with corrected information after your agreement
Cancelling the affected item
Cancelling the order
Issuing a refund

Mandatory consumer rights remain unaffected.

SECTION 20 — DISCLAIMER OF WARRANTIES

We do not guarantee that access to the Trovelark® website will always be:

Continuous
Uninterrupted
Error-free
Completely secure
Available at all times

Website services are provided on an “as available” basis to the extent permitted by applicable law.

Nothing in these Terms excludes any legally required:

Warranty
Consumer guarantee
Product conformity requirement
Product safety requirement
Statutory remedy
Other mandatory consumer right

Trovelark® products remain subject to mandatory laws relating to product quality, safety, conformity, and consumer protection.

SECTION 21 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Trovelark®, Handan Xixi Network Technology Co., Ltd., and their applicable officers, employees, agents, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website, services, or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including liability where applicable for:

Fraud or fraudulent misrepresentation
Willful misconduct
Death or personal injury caused by negligence where such liability cannot be excluded
Violation of mandatory consumer rights
Other liability that applicable law prohibits us from excluding

Any limitation of liability applies only to the maximum extent permitted by law.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Handan Xixi Network Technology Co., Ltd. against reasonable third-party claims arising directly from:

Your unlawful use of the website
Your material violation of these Terms
Your infringement of another person's legal rights
Fraudulent or malicious conduct carried out by you

This provision does not require a consumer to indemnify us for:

Our own negligence
Our misconduct
Our breach of contract
Our violation of applicable law
Liability that cannot legally be transferred to a consumer

SECTION 23 — FORCE MAJEURE

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, to the extent permitted by law.

Such circumstances may include:

Severe weather
Natural disasters
War
Civil unrest
Government action
Epidemics or public-health emergencies
Customs disruption
Transportation interruptions
Labor disputes
Carrier outages
Utility failures
Network failures
Other similar events outside our reasonable control

Where reasonably possible, we will take appropriate steps to reduce the impact on affected customers.

This section does not remove mandatory rights relating to delivery, refunds, or other consumer remedies.

SECTION 24 — SEVERABILITY, WAIVER AND TERMINATION

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent legally permitted.

The remaining provisions will continue in effect.

We may suspend or terminate access to our website where you materially:

Violate these Terms
Engage in fraud
Engage in unlawful conduct
Threaten website security
Repeatedly abuse our services

Termination does not affect rights or obligations that arose before termination.

Our failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

SECTION 25 — ENTIRE AGREEMENT AND RELATED POLICIES

These Terms should be read together with the policies applicable to your use of Trovelark® and your purchases, including:

Terms of Purchase
Privacy Policy
Shipping Policy
Return and Refund Policy
Your Privacy Choices, where applicable
Other policies expressly incorporated into these Terms

These Terms and applicable policies form the agreement between you and Handan Xixi Network Technology Co., Ltd. regarding the relevant website services and purchases.

If a policy conflicts with a mandatory provision of applicable law, the mandatory legal requirement will control.

SECTION 26 — CONSUMER RIGHTS

Nothing in these Terms is intended to waive, restrict, or exclude consumer protections that cannot legally be waived.

Depending on your place of residence, applicable laws may provide mandatory rights relating to:

Product quality
Product conformity
Misdescribed goods
Defective goods
Delivery
Cancellation
Withdrawal
Returns
Replacement
Refunds
Warranties
Other statutory remedies

Our voluntary commercial policies, including the 180-day voluntary return period, are additional to mandatory rights and do not replace them.

If a provision of these Terms conflicts with a mandatory consumer protection law that applies to you and cannot lawfully be excluded or modified by contract, the mandatory legal requirement will prevail to the extent of that conflict.

SECTION 27 — GOVERNING LAW AND DISPUTES

These Terms, and any contractual or non-contractual dispute, claim, or obligation arising out of or relating to these Terms, the Trovelark® website, or the services provided by Handan Xixi Network Technology Co., Ltd., shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where applicable mandatory law requires otherwise.

Mandatory Consumer Protections

If you are a consumer residing outside the People’s Republic of China, this choice of governing law is not intended to deprive you of any mandatory consumer protection rights that apply to you under the laws of your country, state, province, or region of habitual residence where those rights cannot legally be waived, restricted, or excluded by contract.

Accordingly, mandatory legal protections available to you under applicable consumer law may continue to apply notwithstanding the governing-law provision above.

Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us so that we have a reasonable opportunity to review and attempt to resolve your concern.

You may contact us at:

Email: service@trovelark.com

Please include your order number, where applicable, and a clear description of the issue.

Nothing in this informal-resolution provision prevents either party from seeking urgent, interim, injunctive, or other relief where legally available and reasonably necessary.

Jurisdiction and Courts

Subject to any mandatory consumer jurisdiction rights that apply to you, disputes arising out of or relating to these Terms, the website, or our services may be submitted to a court of competent jurisdiction in the People’s Republic of China having lawful jurisdiction over Handan Xixi Network Technology Co., Ltd.

However, if mandatory law applicable to you gives you the right to:

Bring proceedings in the courts of your country, state, province, or region of residence;
Use another legally competent court or tribunal;
Submit a complaint to a consumer-protection authority;
Use a legally recognized alternative dispute-resolution process; or
Exercise another non-waivable procedural or jurisdictional right,

nothing in these Terms is intended to restrict or remove that right.

No Waiver of Mandatory Rights

Nothing in this Section 27 is intended to:

Exclude mandatory consumer protection laws;
Prevent a consumer from exercising non-waivable statutory remedies;
Require a consumer to give up access to a court or authority that applicable law requires to remain available;
Override mandatory jurisdiction rules applicable to a consumer transaction; or
Limit any right or remedy that cannot legally be excluded or restricted.

If any portion of this Section is inconsistent with a mandatory legal requirement applicable to a particular consumer, the mandatory legal requirement will apply to the extent of the inconsistency, and the remainder of this Section will continue in effect.

SECTION 28 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

Our bedding products
Website functionality
Payment methods
Shipping arrangements
Return procedures
Business operations
Service providers
Legal or regulatory requirements

The updated version will be posted on this page with a revised Effective Date.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

For purchases, the Terms in effect when the order was placed will generally apply to that transaction unless applicable law requires otherwise.

A later amendment will not ordinarily apply retroactively to a completed purchase where doing so would reduce rights or materially alter obligations, unless applicable law permits or requires otherwise.

SECTION 29 — CONTACT INFORMATION

If you have questions regarding these Terms of Service, our website, an order, or our policies, please contact us:

Brand: Trovelark®

Operating Company: Handan Xixi Network Technology Co., Ltd.

Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province