Terms of Purchase
Effective Date: September 21, 2026
COMPANY NAME: Handan Xixi Network Technology Co., Ltd.
COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province
Postal Code: 056600
Email: service@trovelark.com
Contact Phone Number: +1 (530) 701-4356
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time
Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Handan Xixi Network Technology Co., Ltd.
These Terms of Purchase (“Terms”) apply to purchases made through the Trovelark® online store (“Website”).
By placing an order through our Website, you confirm that you have read, understood, and agreed to these Terms, together with any other policies that apply to your purchase, including our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Use, as applicable.
1. Eligibility to Purchase
You must be legally capable of entering into a binding agreement under the laws applicable to you in order to place an order through our Website.
If you place an order on behalf of another person, business, or organization, you confirm that you have authority to make the purchase and bind that person or entity to these Terms.
You are responsible for providing complete and accurate:
- Contact information
- Billing information
- Payment information
- Shipping information
- Other information reasonably required to process and deliver your order
Orders containing incomplete, inaccurate, or unverifiable information may be delayed or cancelled.
2. Our Products
Trovelark® focuses on bedding and bedroom textile products, which may include:
- Duvet cover sets
- Sheet sets
- Pillowcases
- Pillow covers
- Lightweight coverlets
- Bed scarves
- Decorative bedding layers
- Reversible bedding
- Textured bedding
- Other bedroom textile products
Product availability may vary by size, color, design, collection, and destination.
3. Product Information, Images and Specifications
We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, materials, set contents, care instructions, availability, and prices displayed on our Website are accurate.
However, minor differences may occur because of:
- Screen and monitor settings
- Photography and lighting
- Fabric dye variations
- Manufacturing tolerances
- Textile finishing processes
- Measuring methods
- Pattern placement
- Product improvements or updates
For patterned bedding, placement of stripes, botanical motifs, paisley designs, color blocks, stitching, or other decorative elements may vary slightly from product to product.
Measurements shown on product pages are approximate unless expressly stated otherwise.
Lifestyle photographs may include mattresses, pillows, duvet inserts, furniture, throws, decorative cushions, plants, books, or other accessories for styling purposes. Such items are not included unless specifically identified as part of the product or set.
Nothing in this section limits any statutory rights relating to products that are materially different from their description.
4. Bedding Sizes and Customer Responsibility
Before placing an order, please review the size guide provided on the applicable product page.
Bedding dimensions may vary between:
- Twin
- Twin XL
- Full
- Queen
- King
- California King
- Other sizes offered for a particular product
Customers are responsible for selecting the appropriate size for their mattress, duvet insert, pillow, or intended use.
If you are unsure which size is appropriate, please contact us before placing your order at service@trovelark.com.
Your rights under our Return and Refund Policy and applicable consumer law remain unaffected.
5. Prices and Currency
Unless otherwise stated on the Website or at checkout, prices are displayed in:
USD — United States Dollars
We may change product prices at any time.
A price change will not normally affect an order that has already been accepted, except where correction is required because of an obvious pricing, listing, or technical error and such correction is permitted by applicable law.
If your payment account is denominated in another currency, your bank, card issuer, PayPal, or other payment provider may:
- Convert the transaction into your local currency
- Apply its own exchange rate
- Charge a currency-conversion or international transaction fee
Such third-party fees are controlled by your payment provider, not Trovelark®.
6. Promotions and Discount Codes
Discounts, promotional offers, coupon codes, and other special offers are subject to any conditions displayed with the applicable promotion.
Unless expressly stated otherwise:
- Promotions are valid only during the stated period
- Offers may apply only to selected products or customers
- Minimum purchase requirements may apply
- Discounts cannot be exchanged for cash
- Discounts cannot be applied retroactively
- Promotional codes may not be combined
- One promotional code may be limited to one use per customer or order
We may correct, suspend, or cancel a promotion affected by fraud, misuse, unauthorized distribution, or an obvious pricing or technical error.
Mandatory consumer rights are not affected.
7. Order Placement
After placing an order, you may receive an order confirmation email.
The order confirmation confirms that we have received your order. It does not necessarily mean that your order has been finally accepted or dispatched.
Orders remain subject to:
- Product availability
- Payment authorization
- Fraud screening
- Verification of order information
- Applicable shipping restrictions
- Technical availability
- Applicable law
8. Order Acceptance
Unless applicable law requires otherwise, an order is generally accepted when we send a dispatch or shipping confirmation or otherwise confirm that the order has entered fulfillment for shipment.
We reserve the right to reasonably review, limit, decline, or cancel an order before acceptance, including where:
- A product is unavailable
- Product information or pricing is incorrect
- Payment authorization fails
- Fraud or unauthorized activity is suspected
- Billing or shipping information is incomplete or inaccurate
- An unusually large or duplicate order requires verification
- Promotional terms appear to have been misused
- A technical or processing error has occurred
- Applicable law prevents us from completing the order
If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.
9. Payment Methods
Available payment methods are displayed at checkout and may include:
- Major credit cards
- Major debit cards
- PayPal
- Other secure payment methods made available through our checkout
Payment options may vary depending on:
- Your location
- Device
- Checkout configuration
- Payment provider availability
By submitting an order, you confirm that:
- You are authorized to use the selected payment method
- Your billing and payment information is accurate
- You authorize the applicable payment provider to charge the amount properly disclosed at checkout
Trovelark® does not require customers to send complete card numbers by email.
Payments may be processed by third-party payment providers using their own security systems and terms.
10. Payment Authorization
Your bank, card issuer, PayPal, or other payment provider may decline, delay, review, or temporarily authorize a transaction.
Payment problems may occur because of:
- Insufficient funds
- Incorrect billing details
- Card restrictions
- Bank security checks
- Authorization requirements
- Payment-provider restrictions
- Transaction limits
If your payment is declined, please contact your bank or payment provider for additional information.
We cannot guarantee approval of any payment method by a third-party payment provider.
11. Order Processing
Orders are generally processed within:
1–3 business days
Business days generally exclude weekends and public holidays.
Processing begins after payment has been successfully authorized and any required order verification has been completed.
During periods of unusually high demand, promotional events, holidays, or other exceptional circumstances, processing may take longer.
Once tracking information becomes available, it may be sent to the email address associated with your order.
12. Shipping and Delivery
Estimated transit time after dispatch is generally:
| Destination | Estimated Transit Time |
|---|---|
| United States | 7–15 business days |
| International Destinations | 10–20 business days |
These are estimated transit times and are not guaranteed delivery dates.
Delivery may be affected by circumstances such as:
- Carrier delays
- Customs processing
- Weather
- Public holidays
- Seasonal shipping volume
- Transportation disruptions
- Local delivery conditions
- Incorrect or incomplete shipping information
- Events beyond our reasonable control
Please refer to our separate Shipping Policy for complete shipping terms.
13. International Orders, Duties and Import Charges
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Handling fees
- Other charges imposed by local authorities or carriers
Unless otherwise expressly stated at checkout or in our Shipping Policy, the customer is responsible for applicable customs duties, taxes, and import-related charges required by the destination country or region.
Trovelark® does not control these charges and cannot guarantee their amount.
Customers are also responsible for providing documentation or information lawfully required by customs or delivery authorities.
14. Shipping Information and Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country or region
- Contact phone number
An incorrect or incomplete shipping address may result in delay, failed delivery, return to sender, or additional carrier charges.
15. Order Changes and Cancellation
If you need to cancel an order, please contact us as soon as possible.
You may request cancellation within:
48 hours after placing the order
Please note that a cancellation request is not guaranteed.
Because orders may enter processing or fulfillment quickly, we may be unable to change or cancel an order once it has:
- Entered processing
- Been packed
- Been transferred for fulfillment
- Been handed to the carrier
- Been shipped
If cancellation is successfully completed before shipment, the applicable refund will be issued to the original payment method.
If the order has already shipped, it must generally be handled under our Return and Refund Policy after delivery.
16. Failed Delivery and Returned Packages
Customers are responsible for making reasonable arrangements to receive their orders.
If a package is returned because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect a package
- Customer-provided information that prevents delivery
please contact us so we can review the circumstances.
Depending on the cause, additional carrier or reshipping costs may apply where permitted by law.
If the failure was caused by us or by the shipping carrier, we will provide an appropriate resolution in accordance with our policies and applicable law.
17. Returns
Trovelark® offers a voluntary return period of up to:
180 days after delivery
subject to the eligibility requirements and procedures in our Return and Refund Policy.
For a change-of-mind return, products generally must be:
- Unused
- Unwashed
- Undamaged
- In their original condition
- Returned with original packaging where reasonably applicable
- Accompanied by sufficient order or purchase information
Bedding that has been used, washed, stained, damaged, altered, or otherwise made unsuitable for resale may not qualify for a voluntary return, except where the product is defective or applicable law provides otherwise.
The 180-day voluntary return policy does not limit any mandatory consumer rights available under applicable law.
18. Return Authorization
Please contact us before returning a product.
Email: service@trovelark.com
Include your:
- Order number
- Product name
- Reason for return
- Relevant photographs where applicable
If the return is approved, we will provide return instructions and the appropriate return address.
Do not automatically return products to the company address listed in these Terms unless our customer support team specifically instructs you to do so.
Unauthorized returns may experience delays or may be refused where permitted by law.
19. Return Shipping Costs
For returns caused by:
- Change of mind
- Ordering the wrong size
- Ordering the wrong product
- Preference-related reasons
- Other non-quality-related reasons
the customer is generally responsible for the applicable return shipping cost, subject to applicable law.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Materially different from what was ordered
and the issue is confirmed to be our responsibility, we will bear reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless required by applicable law.
Please review our Return and Refund Policy for complete details.
20. Refunds
After an eligible returned product has been received and inspected, approved refunds will generally be issued to the original payment method.
Once approved, refund processing generally takes:
5–10 business days
The actual time required for the funds to appear in your account may depend on:
- Your bank
- Card issuer
- PayPal
- Other payment provider
We do not control the processing times of financial institutions after a refund has been submitted.
21. Damaged, Defective, Incorrect or Missing Products
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery.
Provide:
- Your order number
- Product name
- A description of the problem
- Clear photographs or video where appropriate
- Photographs of the packaging and shipping label where relevant
- Details of any missing or incorrect product
Please keep the affected product and packaging until we have reviewed the claim or advised you otherwise.
Depending on the circumstances, an appropriate remedy may include:
- Replacement
- Reshipment
- Partial refund
- Full refund
- Another remedy required by applicable law
Nothing in this section limits mandatory consumer rights.
22. Bedding Care and Product Use
Customers should follow the care instructions supplied on the applicable product page, label, packaging, or accompanying materials.
Care instructions may address matters such as:
- Washing temperature
- Machine cycle
- Detergent
- Bleaching
- Drying
- Ironing
- Dry cleaning
- Storage
Failure to follow applicable care instructions may affect the appearance, texture, dimensions, or useful life of textile products.
Natural or expected textile characteristics, such as minor creasing, temporary packaging folds, small dimensional tolerances, or slight color variation, do not necessarily indicate a defect.
Nothing in this provision limits rights relating to genuinely defective or non-conforming goods.
23. Errors and Availability
We may correct:
- Typographical errors
- Pricing errors
- Product-description errors
- Availability errors
- Technical errors
- Other obvious Website mistakes
If an error materially affects an order you have already placed, we will contact you where reasonably possible.
Depending on the circumstances and applicable law, we may offer you the option to:
- Proceed with corrected information, or
- Cancel the affected item or order for a refund
24. Fraud Prevention and Order Verification
To protect customers and our business, transactions may be reviewed for suspected fraud or unauthorized activity.
We may request reasonable verification where an order appears to involve:
- Unauthorized payment
- False or misleading customer information
- Unusual transaction activity
- Excessive promotional abuse
- Duplicate orders
- Other suspicious circumstances
An order may be delayed, refused, or cancelled where reasonably necessary and permitted by law.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Trovelark® and Handan Xixi Network Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase or product use where such liability may lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including any applicable liability relating to:
- Fraud
- Willful misconduct
- Personal injury where liability cannot lawfully be excluded
- Mandatory statutory consumer protections
- Other non-excludable legal rights
Your mandatory consumer rights remain unaffected.
26. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including where applicable:
- Natural disasters
- Severe weather
- Epidemics or public-health emergencies
- War or civil unrest
- Government action
- Customs interruptions
- Transportation disruption
- Labor disputes
- Carrier interruption
- Utility failures
- Internet or system outages
Where possible, we will make reasonable efforts to minimize the effect of such circumstances and complete affected orders.
Nothing in this section limits rights that cannot legally be excluded.
27. Consumer Rights
These Terms are intended to operate alongside applicable consumer protection laws.
If the laws of your country, state, province, or region provide mandatory rights that cannot legally be waived, excluded, or restricted by contract, those rights will continue to apply.
Our voluntary policies, including any voluntary return period, do not replace or reduce statutory remedies available for defective, misdescribed, or non-conforming goods.
28. Governing Law and Disputes
These Terms are governed by the laws applicable to Handan Xixi Network Technology Co., Ltd., subject to any mandatory consumer protection laws and jurisdictional rights that apply based on the customer's location.
Nothing in these Terms is intended to deprive a consumer of mandatory protections or rights to bring a claim in a court or forum that applicable law requires to remain available.
Before beginning formal proceedings, customers are encouraged to contact us so that we may attempt to resolve the matter directly.
Email: service@trovelark.com
29. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our products
- Checkout processes
- Payment methods
- Shipping practices
- Return procedures
- Business operations
- Legal or regulatory requirements
The updated version will be posted on this page with a revised Effective Date.
The Terms in effect at the time an order is placed will generally apply to that purchase unless applicable law requires otherwise.
31. Related Policies
Your purchase may also be subject to our:
- Shipping Policy
- Return and Refund Policy
- Privacy Policy
- Terms of Use
- Your Privacy Choices, where applicable
If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will control.
32. Contact Us
If you have questions about these Terms of Purchase, an order, payment, product, shipment, return, or refund, please contact us:
Brand: Trovelark®
Operating Company: Handan Xixi Network Technology Co., Ltd.
Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province
Postal Code: 056600
Email: service@trovelark.com
Contact Phone Number: +1 (530) 701-4356
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time