Effective Date: September 21, 2026
COMPANY NAME: Handan Xixi Network Technology Co., Ltd.
COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province
Postal Code: 056600
Email: service@trovelark.com
Contact Phone Number: +1 (530) 701-4356
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time
Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd.
We respect your privacy and want you to have meaningful choices regarding how your personal information is collected, used, disclosed, and retained when you interact with Trovelark®.
This page explains the privacy choices and rights that may be available to you depending on where you live.
Additional information about our collection and use of personal information is available in our Privacy Policy.
1. Manage Your Privacy Preferences
Depending on your country, state, province, or region, applicable privacy laws may give you the right to request that we limit or stop certain uses or disclosures of your personal information.
These may include requests relating to:
- Targeted advertising
- Cross-context behavioral advertising
- Certain advertising measurement activities
- Certain disclosures to advertising or marketing partners
- Marketing personalization
- Sale or sharing of personal information as defined by applicable law
- Certain uses of sensitive personal information
- Other processing covered by applicable privacy laws
The rights available to you depend on the law that applies to your location and may be subject to legal exceptions.
To submit a privacy preference request, contact:
Email: service@trovelark.com
Suggested Subject: Privacy Rights Request
2. Sale and Sharing of Personal Information
Trovelark® does not sell personal information in exchange for direct monetary payment.
However, privacy laws in some jurisdictions define the terms “sale” or “sharing” broadly.
As a result, if Trovelark® uses certain:
- Analytics technologies
- Advertising cookies
- Marketing technologies
- Advertising platforms
- Audience-measurement services
- Similar third-party tools
certain disclosures through those technologies may be considered a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.
Where applicable law provides an opt-out right, you may request that we stop qualifying:
- Sales of personal information
- Sharing of personal information
- Targeted advertising
- Cross-context behavioral advertising
by contacting us at:
Submitting an opt-out request does not prevent us from processing personal information where reasonably necessary to:
- Operate the Trovelark® website
- Maintain your shopping cart
- Provide account functionality
- Process payments
- Fulfill bedding orders
- Arrange shipping and delivery
- Process returns and refunds
- Provide customer support
- Prevent fraud
- Maintain website security
- Comply with applicable law
3. Global Privacy Control
Where required by applicable law and supported by our website systems, Trovelark® will process a recognized Global Privacy Control (“GPC”) signal in accordance with applicable legal requirements.
A recognized GPC signal may be treated as a request to opt out of qualifying:
- Sale of personal information
- Sharing of personal information
- Targeted advertising
- Cross-context behavioral advertising
for the browser or device transmitting the signal.
Because GPC signals are generally associated with a specific browser or device, you may need to enable GPC separately on each browser or device you use.
If you:
- Clear cookies
- Change browsers
- Use another device
- Disable the GPC setting
your preference may need to be applied again.
If you are signed in to a customer account, we may apply an applicable preference more broadly where technically feasible and required by law.
4. Cookie Preferences
Trovelark® and authorized service providers may use cookies and similar technologies to help operate our online store.
These technologies may support:
- Website functionality
- Shopping-cart operation
- Secure checkout
- Customer accounts
- Fraud prevention
- Website security
- Website analytics
- Performance measurement
- Marketing attribution
- Advertising measurement
- Personalized advertising where permitted
You can generally manage or delete cookies through your browser settings.
Your browser may allow you to:
- Block all cookies
- Block third-party cookies
- Delete existing cookies
- Limit tracking
- Configure privacy preferences
Please note that blocking strictly necessary cookies may affect important website functions, including:
- Shopping-cart contents
- Account login
- Checkout
- Payment processing
- Security features
- Order completion
Cookie controls cannot necessarily prevent processing that is required to complete a transaction, prevent fraud, maintain security, or comply with legal obligations.
Where applicable law requires prior consent for certain non-essential technologies, we will seek that consent through the mechanisms available on our website where required.
5. Marketing Communications
If you have chosen to receive Trovelark® marketing emails, you may unsubscribe at any time by:
- Selecting the unsubscribe link contained in a marketing email; or
- Contacting us at service@trovelark.com
Marketing communications may include information about:
- New bedding collections
- New product releases
- Seasonal bedding
- Promotional offers
- Discounts
- Store news
Changing your marketing preference does not prevent us from sending essential transactional or service-related communications.
These may include:
- Order confirmations
- Payment notifications
- Shipping updates
- Tracking notifications
- Delivery notices
- Cancellation information
- Return and refund communications
- Account-security notices
- Customer-support responses
- Important policy or service notices
Providing a telephone number during checkout for order or delivery purposes does not by itself constitute consent to receive promotional SMS marketing where separate consent is required by law.
6. Access to Your Personal Information
Depending on applicable law, you may have the right to ask whether we process personal information relating to you and request access to eligible information.
An access response may include information regarding:
- Categories of personal information collected
- Categories of sources from which information was obtained
- Purposes for collecting or using personal information
- Categories of service providers or other recipients
- Categories of information disclosed
- Specific pieces of eligible personal information
- Applicable retention information
Certain information may be withheld or limited when disclosure would:
- Affect another person's privacy
- Reveal legally protected information
- Compromise account or website security
- Interfere with fraud prevention
- Reveal confidential business information where legally protected
- Violate applicable law
- Fall within another legal exception
7. Correction of Personal Information
Where applicable law provides this right, you may request correction of inaccurate personal information maintained by Trovelark®.
Your request should identify:
- The information you believe is inaccurate
- The correction you are requesting
- Information reasonably necessary for us to locate the record
- Supporting information where reasonably necessary
We may consider:
- The nature of the information
- The source of the information
- How the information is used
- Available supporting documentation
when reviewing a correction request.
For basic order information, such as a typo in your contact details, contacting us promptly may help us correct the information before an order enters fulfillment.
However, changes to an active order cannot always be guaranteed once processing or shipping has begun.
8. Deletion of Personal Information
Depending on applicable law, you may request deletion of eligible personal information.
We may need to retain certain information where reasonably necessary to:
- Complete an order
- Process payment
- Deliver bedding products
- Process a cancellation
- Complete a return or refund
- Process a replacement
- Handle a payment dispute
- Maintain required accounting records
- Maintain tax records
- Prevent fraud
- Protect website security
- Protect customer accounts
- Comply with customs requirements
- Comply with applicable laws
- Establish, exercise, or defend legal claims
- Resolve disputes
- Enforce our agreements
- Maintain records of privacy requests
- Protect the rights and safety of customers or others
Where a legal exception applies, we will explain the decision where required by applicable law.
9. Data Portability
Where applicable law provides a portability right, you may request a copy of certain eligible personal information that you provided to us.
Where appropriate, eligible information may be provided in a:
- Structured
- Commonly used
- Machine-readable
- Reasonably accessible
format.
Data portability does not require us to disclose information where doing so would:
- Adversely affect another person's privacy or rights
- Disclose protected confidential information
- Compromise security
- Interfere with fraud-prevention measures
- Violate applicable law
10. Restriction, Objection and Withdrawal of Consent
Depending on where you live, you may have rights to:
- Request restriction of certain processing
- Object to certain processing based on legitimate interests
- Withdraw consent for consent-based processing
- Object to direct marketing
- Limit certain uses of sensitive personal information
- Opt out of targeted advertising
- Opt out of qualifying sale or sharing
- Request information concerning certain automated processing where applicable
Where processing is based on your consent, withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
Certain processing may continue where reasonably necessary to:
- Complete your order
- Deliver products
- Process returns or refunds
- Prevent fraud
- Protect website security
- Maintain required transaction records
- Comply with applicable law
- Establish or defend legal claims
11. Sensitive Personal Information
Trovelark® does not use sensitive personal information to infer characteristics about customers unless such processing is disclosed and permitted under applicable law.
Certain information used in connection with online shopping may receive additional legal protection in some jurisdictions.
For example:
- Account login credentials
- Payment-related information
- Authentication information
may be processed where reasonably necessary to:
- Authenticate customer accounts
- Process transactions
- Prevent unauthorized payments
- Prevent fraud
- Protect website security
- Provide customer support
- Comply with applicable law
Where full payment-card information is processed directly by an authorized payment provider, Trovelark® does not directly store complete payment-card numbers on its own systems.
12. How to Submit a Privacy Request
You may submit a privacy request by email:
Email: service@trovelark.com
Subject: Privacy Rights Request
Please include:
- Your full name
- The email address associated with your account or order
- Your country, state, province, or region of residence
- The privacy right or preference you wish to exercise
- A clear description of your request
- Your order number if the request relates to an order
Providing these details helps us identify relevant records and determine which privacy laws and rights may apply.
For your security, please do not send passwords, complete payment-card numbers, government identification numbers, or other unnecessary sensitive information by email.
We may request additional information later if reasonably necessary for identity verification.
13. Authorized Agents
Where permitted by applicable law, you may authorize another person or organization to submit a privacy request on your behalf.
We may request reasonable evidence such as:
- Written authorization
- Proof of the agent's identity
- Verification of your identity
- Confirmation directly from you that the agent is authorized
- Other documentation permitted by applicable law
We may deny an agent request if sufficient proof of authorization cannot be provided, unless applicable law requires otherwise.
These verification procedures are intended to prevent unauthorized persons from obtaining, modifying, or deleting your personal information.
14. Identity Verification
Before processing certain privacy requests, we may need to verify the identity of the requester.
Information used for verification may include:
- Name
- Email address
- Order number
- Delivery address
- Customer-account information
- Purchase history
- Other information already associated with our records
The amount of verification required may depend on:
- The type of request
- The sensitivity of the information
- The risk of unauthorized disclosure
- Applicable legal requirements
Verification information will be used only as reasonably necessary to:
- Verify the requester
- Process the privacy request
- Prevent fraud
- Protect customer information
- Maintain compliance records
- Meet legal obligations
15. Response to Privacy Requests
We will review privacy requests and respond within the period required by applicable law.
The time needed to process a request may depend on:
- The type of request
- The information you provide
- Identity-verification requirements
- The number of relevant records
- The complexity of the request
- Applicable legal exceptions
If additional time is reasonably necessary and an extension is permitted by applicable law, we will provide notice and an explanation where required.
We may deny or limit a request where permitted by law, including where:
- We cannot reasonably verify the requester
- We cannot verify an authorized agent
- The request is fraudulent
- The request is excessive or manifestly unfounded
- Disclosure would adversely affect another person's rights
- Information is covered by a legal exception
- Retention is required by law
- Processing is necessary for fraud prevention or security
Where legally required, we will explain the reason for denying or limiting a request.
16. Privacy Request Appeals
If applicable law provides you with the right to appeal our decision concerning a privacy request, you may submit an appeal by contacting:
Email: service@trovelark.com
Subject: Privacy Request Appeal
Please include:
- Your original privacy request
- Our response to your request
- The reason you believe the decision should be reconsidered
- Any additional relevant information
We will review eligible appeals and respond within the period required by applicable law.
Where required, we may also provide information about additional complaint options available to you.
17. Non-Discrimination
Trovelark® will not unlawfully discriminate against you for exercising a privacy right available under applicable law.
Exercising an applicable privacy right will not result in unlawful:
- Denial of products or services
- Different pricing
- Reduced service quality
- Retaliation
- Discriminatory treatment
This does not prevent us from providing lawful:
- Promotions
- Discounts
- Loyalty programs
- Offers
- Price differences
where permitted by applicable law.
18. Limitations and Legal Exceptions
Privacy rights are not absolute and may differ depending on where you live.
We may be unable to fulfill some or all of a request where:
- The requested right is not provided by applicable law
- A legal exception applies
- The information cannot reasonably be linked to you
- Your identity cannot reasonably be verified
- We are legally required to retain the information
- Retention is reasonably necessary to complete a transaction
- Disclosure would affect another person's rights
- Compliance would compromise website or account security
- Compliance would interfere with fraud prevention
- The request is fraudulent, excessive, or manifestly unfounded
- Another lawful reason allows continued processing
Nothing on this page is intended to waive or limit a mandatory privacy right available under applicable law.
19. Changes to Your Privacy Choices
We may update this Your Privacy Choices page from time to time to reflect changes in:
- Privacy laws
- Website functionality
- Cookies and similar technologies
- Advertising practices
- Analytics services
- Service providers
- Business operations
- Privacy-request procedures
When this page is updated, we will post the revised version with an updated Effective Date.
Where required by applicable law, we may provide additional notice of material changes.
20. Contact Information
If you have questions about your privacy choices or need assistance submitting a privacy request, please contact us:
Brand: Trovelark®
Operating Company / Data Controller: Handan Xixi Network Technology Co., Ltd.
Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province
Postal Code: 056600
Email: service@trovelark.com
Contact Phone Number: +1 (530) 701-4356
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time
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