Return and Refund Policy

Effective Date: September 21, 2026

COMPANY NAME: Handan Xixi Network Technology Co., Ltd.

COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Handan Xixi Network Technology Co., Ltd.

At Trovelark®, we want you to feel confident when choosing bedding and bedroom textiles for your home.

This Return and Refund Policy explains the return eligibility requirements, return procedures, shipping responsibilities, refund process, and other conditions applicable to purchases made through the Trovelark® website.

1. Return Period

We offer a voluntary 30-day return period.

You may submit a return request within 30 days from the date your order is delivered, subject to the eligibility conditions described in this policy.

Return requests submitted more than 30 days after delivery may not qualify for our voluntary return program unless otherwise required by applicable law.

To begin a return, please contact us before sending the product back:

Email: service@trovelark.com

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

2. Return Eligibility

For a voluntary return based on personal preference or change of mind, the product generally must:

  • Be returned within 30 days after delivery

  • Be unused

  • Be unwashed

  • Be unstained

  • Be undamaged

  • Be free from odors, pet hair, or other signs of use

  • Be in its original condition

  • Be returned with its original packaging where reasonably possible

  • Include all pieces originally included in the set

  • Include any labels, inserts, or accessories originally supplied

  • Be supported by proof of purchase or a valid Trovelark® order number

Because Trovelark® sells bedding and bedroom textile products, items that have been slept on, washed, stained, altered, or otherwise used may not qualify for a voluntary change-of-mind return.

This does not limit your rights if the product was originally damaged, defective, incorrect, materially misdescribed, or otherwise covered by mandatory consumer protection law.

3. Return Authorization

All returns require prior authorization from Trovelark®.

To request a return, email:

service@trovelark.com

Please provide:

  • Your full name

  • Your order number

  • Product name

  • Size or variant, if applicable

  • Reason for return

  • Photographs or video where the product is damaged, defective, incorrect, or incomplete

If the return is approved, we will provide return instructions and the correct return address.

Please do not automatically send returned products to the company address listed at the top of this policy unless our customer support team specifically instructs you to do so.

Products sent without authorization or to an incorrect return location may experience delays and, where permitted by law, may not qualify for processing.

4. Damaged, Defective, Incorrect or Missing Items

Please inspect your order after delivery.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing a piece

  • Missing from the shipment

  • Materially different from what you ordered

please contact us as soon as reasonably possible.

Include:

  • Your order number

  • Product name

  • A clear description of the issue

  • Clear photographs or video showing the product and problem

  • Photographs of the packaging and shipping label where relevant

  • Details of any missing pieces or products

Please keep the affected product and its packaging until we have reviewed your request or confirmed that disposal is permitted.

After reviewing the issue, an appropriate resolution may include:

  • Replacement

  • Reshipment

  • Replacement of a missing component

  • Partial refund

  • Full refund

  • Another remedy required by applicable law

Where the problem is confirmed to be our responsibility, Trovelark® will bear reasonable return shipping costs where a return is required.

5. Change-of-Mind and Personal-Reason Returns

Our 30-day voluntary return policy may be used for eligible returns based on personal reasons such as:

  • Change of mind

  • Ordering the wrong size

  • Choosing the wrong color

  • Choosing the wrong pattern

  • Preference-related reasons

  • No longer wanting the product

For these returns:

  • The product must meet the return eligibility requirements

  • The customer is responsible for return shipping costs

  • Original shipping charges are generally non-refundable

  • The product must be returned to the authorized return address we provide

A preference-related return will not be treated as a product defect simply because the customer prefers a different color, design, texture, size, or style.

6. Return Shipping Costs

Returns for Personal Reasons

If the return is caused by:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong product

  • Preference-related reasons

  • Other non-quality-related reasons

the customer is responsible for return shipping costs.

The cost will depend on the carrier, destination, package size, and service selected.

Returns Due to Our Responsibility

If the product is confirmed to be:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Materially different from the product ordered

Trovelark® will provide an appropriate solution and will bear reasonable return shipping costs where a physical return is required.

Please contact us before returning such products so that we can provide appropriate instructions.

7. Original Shipping Charges

For voluntary change-of-mind or personal-reason returns, the original shipping charge paid on the order is generally non-refundable, except where otherwise required by applicable law.

If the return is caused by a damaged, defective, incorrect, or otherwise non-conforming product for which we are responsible, applicable shipping charges will be handled in accordance with applicable law and the circumstances of the claim.

8. Return Packaging and Tracking

Customers are responsible for packing returned products securely.

Bedding and textile products should be:

  • Clean

  • Dry

  • Folded appropriately

  • Protected from moisture

  • Packed securely enough to prevent damage during return transportation

When you arrange and pay for return shipping, we strongly recommend using a trackable shipping service.

Please retain:

  • Shipping receipt

  • Tracking number

  • Carrier information

until your return and refund have been completed.

Trovelark® is not responsible for unauthorized or customer-arranged returns that are lost, damaged, or delivered to an incorrect address before reaching the authorized return location.

This limitation does not apply where Trovelark® provides the shipping label or directly arranges the return shipment.

9. Non-Returnable Products

The following products may not qualify for a voluntary return unless they arrived damaged, defective, incorrect, or are otherwise returnable under applicable law:

  • Bedding that has been used or slept on

  • Bedding that has been washed

  • Products with stains, odors, pet hair, or other signs of use

  • Products altered or modified after delivery

  • Products damaged after delivery through misuse or improper care

  • Personalized or customized products, where offered

  • Gift cards, where offered

  • Products clearly identified as final sale where permitted by law

  • Products missing essential pieces from the original set

  • Products returned in materially different condition from when delivered

For example, a duvet cover, sheet set, pillowcase, pillow cover, bed scarf, or coverlet that has been used and washed generally will not qualify for a voluntary change-of-mind return.

These exclusions do not remove any mandatory rights you may have regarding damaged, defective, misdescribed, or non-conforming products.

10. Bedding Care and Return Condition

Please review the care instructions applicable to your Trovelark® product before use.

These may include instructions relating to:

  • Washing temperature

  • Washing cycle

  • Detergent

  • Bleach

  • Drying

  • Ironing

  • Storage

Products damaged because applicable care instructions were not followed may not qualify as defective products.

Minor textile characteristics such as:

  • Packaging creases

  • Small dimensional tolerances

  • Minor stitching variations

  • Slight color differences caused by display settings

  • Natural variations in pattern placement

do not necessarily indicate a manufacturing defect.

Nothing in this section limits your rights regarding a genuinely defective or materially misdescribed product.

11. Exchanges

If you would like a different:

  • Product

  • Size

  • Color

  • Pattern

  • Collection

the most efficient process may be to request a return for the original item and place a new order for the preferred product.

If you received an incorrect, damaged, or defective product, please contact us so that we can determine whether a replacement or exchange is appropriate.

All exchanges are subject to product availability.

12. Return Inspection

Once an authorized return arrives at the designated return location, the product will be reviewed to confirm its condition and return eligibility.

We may verify:

  • Whether the correct product was returned

  • Whether all pieces in the set are included

  • Whether the product has been used

  • Whether the product has been washed

  • Whether stains, damage, odors, or alterations are present

  • Whether the product otherwise satisfies the conditions in this policy

After inspection, we will notify you whether the return has been approved.

If the returned product is materially different from its condition at delivery or does not meet the voluntary return requirements, we may refuse the voluntary return or adjust the refund where permitted by applicable law.

Any decision regarding a deduction or rejection will remain subject to applicable consumer protection law.

13. Refunds

If your return is approved, the refund will be issued to the original payment method used to place the order.

Approved refunds are generally processed within:

5–10 business days after the returned product has been received and inspected.

Once we submit the refund, your:

  • Bank

  • Credit card issuer

  • PayPal

  • Other payment provider

may require additional time before the refund appears in your account.

We do not control the processing time of financial institutions after a refund has been submitted.

Any exchange-rate difference, currency-conversion charge, or other banking fee imposed by your payment provider is outside our control.

14. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a voluntarily returned product:

  • Is missing part of the original set

  • Is missing original accessories or components

  • Has been damaged after delivery

  • Has been handled beyond what is reasonably necessary to inspect it

  • Has been returned in a condition different from its original delivered condition

  • Has lost value because of improper handling, storage, cleaning, or alteration

This section does not apply where the condition resulted from:

  • An original product defect

  • Shipping damage

  • An incorrect shipment

  • Another issue for which Trovelark® is responsible

or where applicable law requires a different remedy.

15. Order Cancellation

You may request cancellation within:

48 hours after placing your order.

To request cancellation, contact:

Email: service@trovelark.com

Please provide your order number.

We will make reasonable efforts to process your cancellation request.

However, cancellation is not guaranteed because orders may enter processing or fulfillment quickly.

Cancellation may no longer be possible once the order has:

  • Entered processing

  • Been packed

  • Been transferred for fulfillment

  • Been prepared for shipment

  • Been handed to a shipping carrier

  • Been shipped

If an order is successfully cancelled before shipment, the applicable payment will be refunded to the original payment method.

If the order has already shipped, you may request an eligible return after receiving it.

16. Refused, Unclaimed and Undeliverable Packages

Customers are responsible for providing complete and accurate delivery information and for reasonably receiving or collecting their packages.

If a package is returned because it was:

  • Refused

  • Unclaimed

  • Not collected

  • Sent to an incorrect address provided by the customer

  • Sent to an incomplete address provided by the customer

please contact us so that we can review the circumstances.

Where permitted by applicable law, an approved refund may exclude:

  • Non-refundable original shipping charges

  • Return-to-sender charges

  • Additional carrier charges resulting from customer-provided delivery information

If the delivery problem was caused by Trovelark® or the shipping carrier, we will provide an appropriate resolution.

17. Lost Packages

If tracking information shows no movement for an unusual period or you reasonably believe your package has been lost, contact us at:

service@trovelark.com

Please provide:

  • Your order number

  • Tracking number

  • Shipping address

  • Description of the issue

We may investigate the shipment with the carrier.

For packages marked as delivered, we may review:

  • Carrier tracking

  • Delivery confirmation

  • Delivery location information

  • Shipping address

  • Carrier investigation results

If the carrier confirms that the package was lost before delivery, we may provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

18. Promotional Products, Bundles and Gifts

If an order includes:

  • A free gift

  • Promotional product

  • Bundled product

  • Buy-one-get-one product

  • Other promotional item

all applicable promotional components may need to be returned if the qualifying order is returned.

Where permitted by law, the reasonable value of an unreturned promotional product may be deducted from an otherwise approved refund.

This does not limit remedies for damaged, defective, incorrect, or incomplete products.

19. Return Abuse and Fraud

Trovelark® may refuse a voluntary return or refund where there is reasonable evidence of:

  • Return fraud

  • False or altered documentation

  • Returning a different product from the one purchased

  • Intentional product damage

  • False damage claims

  • Repeated or systematic abuse of the voluntary return process

  • Unauthorized payment activity

We may request reasonable information to investigate suspicious claims.

Any decision under this section remains subject to mandatory consumer protection laws.

20. Statutory Consumer Rights

The 30-day voluntary return policy is an additional commercial return benefit offered by Trovelark®.

It does not replace or restrict any mandatory consumer right available under applicable law.

Depending on where you live, applicable law may provide rights relating to:

  • Defective products

  • Misdescribed products

  • Non-conforming products

  • Cancellation

  • Withdrawal

  • Repairs

  • Replacements

  • Refunds

  • Warranties

  • Other statutory remedies

If applicable law provides a mandatory right that cannot legally be waived or limited by this policy, that right will apply.

21. International Consumer Rights

Customers located outside the United States may have mandatory consumer rights under the laws of their country or region.

For example, certain jurisdictions may provide mandatory cancellation or withdrawal rights for qualifying distance purchases.

Where such rights apply and cannot legally be excluded, Trovelark® will honor them notwithstanding any different provision of this voluntary return policy.

Nothing in this policy is intended to reduce mandatory statutory protections.

22. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in:

  • Our bedding products

  • Business practices

  • Return procedures

  • Shipping arrangements

  • Customer-service procedures

  • Applicable legal requirements

The updated policy will be posted on this page with a revised Effective Date.

The policy in effect when your order was placed will generally apply to that purchase unless applicable law requires otherwise.

23. Contact Us

For return, replacement, cancellation, or refund assistance, please contact us before returning any product:

Brand: Trovelark®

Operating Company: Handan Xixi Network Technology Co., Ltd.

Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time