Privacy Policy

Effective Date: September 21, 2026

COMPANY NAME: Handan Xixi Network Technology Co., Ltd.

COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd.

For purposes of applicable data protection laws, Handan Xixi Network Technology Co., Ltd. is the entity responsible for the personal information described in this Privacy Policy, except where another entity is expressly identified as responsible for particular processing.

This Privacy Policy explains how Trovelark® (“Trovelark®,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, browse our bedding collections, create or use an account, contact us, place an order, request a return or refund, or otherwise interact with our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you provide when you:

  • Place or attempt to place an order
  • Create or manage a customer account
  • Contact customer support
  • Ask a question about bedding sizes, materials, colors, or care
  • Request an order change or cancellation
  • Request a return, refund, or replacement
  • Subscribe to marketing communications
  • Submit a product review or inquiry
  • Participate in a promotion
  • Exercise a privacy right
  • Otherwise communicate with us

This information may include:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login information
  • Order and purchase history
  • Selected product sizes or variants
  • Product preferences
  • Customer-support communications
  • Return and refund information
  • Marketing preferences
  • Any other information you voluntarily provide

Payment Information

Payments may be processed through authorized payment processors and ecommerce service providers.

Payment-related information may include:

  • Payment method
  • Billing details
  • Transaction amount
  • Transaction status
  • Partial payment-card information
  • Payment authorization information
  • Fraud-prevention results

Where complete payment-card information is processed directly by an authorized payment provider, Trovelark® does not directly store complete credit or debit card numbers on its own systems.

Payment providers process information according to their own privacy and security practices.

Information Collected Automatically

When you visit or interact with our website, we and authorized service providers may automatically collect information such as:

  • IP address
  • Device identifiers
  • Browser type
  • Operating system
  • Internet service provider
  • Approximate geographic location
  • Referring website
  • Pages viewed
  • Products viewed
  • Links clicked
  • Search activity
  • Shopping-cart activity
  • Checkout activity
  • Date and time of visits
  • Session duration
  • Cookie identifiers
  • Website-performance information
  • Error and diagnostic information

This information helps us operate the website, understand customer interactions, maintain security, and improve our services.

Information From Third Parties

We may receive personal information from third parties that help us operate our business, such as:

  • Ecommerce platform providers
  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Fraud-prevention providers
  • Website and technology providers
  • Analytics providers
  • Advertising or marketing partners, where used
  • Customer-support providers
  • Social media platforms, where applicable

Information received from these parties may include:

  • Order details
  • Payment status
  • Shipment tracking
  • Delivery status
  • Fraud-risk indicators
  • Website interactions
  • Advertising interactions
  • Customer-support information

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Automatically through cookies and similar technologies
  • From ecommerce and website service providers
  • From payment and fraud-prevention providers
  • From shipping carriers and fulfillment partners
  • From analytics or advertising partners, where used
  • From social media platforms, where applicable
  • From publicly available or legally permitted sources

We seek to collect information that is reasonably relevant to operating our website, processing purchases, fulfilling orders, providing customer service, maintaining security, improving our services, and complying with applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Providing Products and Services

We may use information to:

  • Process and confirm orders
  • Authorize and document payments
  • Prepare and fulfill orders
  • Arrange shipping and delivery
  • Provide tracking information
  • Manage customer accounts
  • Process cancellations
  • Process returns and refunds
  • Arrange replacements where appropriate
  • Respond to product questions
  • Provide customer support

For example, information about the bedding product, size, color, or collection you purchased may be used to process your order or assist with a return or replacement.

Improving Our Website and Services

We may use information to:

  • Understand how customers use the website
  • Analyze website traffic
  • Understand product-page engagement
  • Improve website navigation
  • Diagnose technical problems
  • Improve our bedding collections and services
  • Remember customer preferences
  • Personalize website content where permitted
  • Develop new products or website features

Communicating With You

We may use your information to:

  • Send order confirmations
  • Send payment-related notifications
  • Send shipping and delivery updates
  • Respond to customer inquiries
  • Provide return or refund information
  • Send account-related notices
  • Notify you of material service or policy changes
  • Send marketing communications where permitted

Transactional communications are separate from promotional marketing communications.

Providing a telephone number during checkout for order or delivery purposes does not by itself constitute consent to receive promotional SMS marketing where separate consent is required by law.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions
  • Detect suspicious activity
  • Prevent unauthorized purchases
  • Protect customer accounts
  • Protect our website
  • Investigate fraud or abuse
  • Investigate security incidents
  • Enforce our policies and agreements
  • Protect our legal rights and those of customers

Legal Compliance

We may process personal information to:

  • Maintain transaction records
  • Maintain financial and accounting records
  • Comply with tax obligations
  • Comply with customs requirements
  • Respond to lawful requests
  • Meet consumer-protection requirements
  • Establish, exercise, or defend legal claims
  • Comply with other applicable legal obligations

4. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services.

We do not disclose personal information indiscriminately.

Ecommerce and Website Providers

Our ecommerce and website service providers may process personal information in order to provide:

  • Website functionality
  • Shopping-cart functionality
  • Checkout
  • Customer accounts
  • Security
  • Hosting
  • Analytics
  • Ecommerce administration

Their handling of personal information is also subject to their own privacy policies.

Payment Providers

We may provide billing, transaction, and verification information to authorized payment providers so they can:

  • Process payments
  • Confirm payment authorization
  • Detect fraud
  • Process refunds
  • Resolve payment disputes

Shipping and Fulfillment Providers

We may provide information such as:

  • Name
  • Shipping address
  • Telephone number
  • Email address
  • Order information
  • Product details
  • Tracking information

to:

  • Shipping carriers
  • Fulfillment providers
  • Warehousing providers
  • Customs-processing providers
  • Local delivery partners

This information may be necessary to prepare, ship, track, and deliver your order.

Business Service Providers

We may disclose information to service providers that assist with:

  • Website hosting
  • Cloud storage
  • Customer support
  • Email delivery
  • Analytics
  • Advertising, where used
  • Fraud prevention
  • Cybersecurity
  • Accounting
  • Legal compliance
  • Business administration

Service providers may process personal information for authorized services or as otherwise permitted by applicable law.

Legal and Safety Disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to valid legal processes
  • Respond to lawful government requests
  • Investigate suspected fraud
  • Investigate unlawful activity
  • Protect our systems
  • Enforce agreements
  • Protect customers
  • Protect our legal rights
  • Establish, exercise, or defend legal claims

Business Transactions

If Handan Xixi Network Technology Co., Ltd. is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website and authorized service providers may use:

  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Similar browser technologies

These technologies may help us:

  • Keep the website functioning
  • Maintain shopping-cart contents
  • Remember preferences
  • Support secure checkout
  • Prevent fraud
  • Measure website traffic
  • Understand product-page interactions
  • Improve website performance
  • Personalize content where permitted
  • Measure marketing effectiveness
  • Support advertising where permitted

Types of Cookies

Cookies used through our website may include:

Strictly Necessary Cookies
Required for website security, checkout, shopping carts, account functions, and other core features.

Functional Cookies
Help remember settings or preferences and improve website functionality.

Analytics Cookies
Help us understand how visitors use our website and interact with our products.

Advertising Cookies
Where used, these may help measure advertising campaigns or provide advertising based on interactions with the website.

You may be able to block or remove cookies using your browser settings.

However, disabling certain cookies may affect:

  • Shopping-cart functions
  • Account access
  • Checkout
  • Website preferences
  • Other website features

Where applicable law requires consent before certain non-essential technologies are used, we will seek consent through the mechanisms available on our website where required.

6. Analytics and Advertising

We may use analytics services to understand how customers interact with the website and to improve our services.

If advertising services are enabled, analytics or advertising providers may collect or receive information such as:

  • IP address
  • Device information
  • Browser information
  • Cookie identifiers
  • Approximate location
  • Pages viewed
  • Products viewed
  • Shopping-cart activity
  • Checkout activity
  • Purchases
  • Referring websites
  • Advertising interactions

Depending on applicable privacy law, certain advertising-related disclosures may be treated as:

  • A “sale”
  • “Sharing”
  • “Targeted advertising”
  • “Cross-context behavioral advertising”

even if no money is exchanged for the information.

Where applicable, you may request to limit qualifying advertising-related processing through our available privacy request methods.

7. Sale, Sharing and Targeted Advertising

Trovelark® does not sell personal information for direct monetary payment.

However, depending on how applicable law defines terms such as “sale,” “sharing,” or “targeted advertising,” disclosures involving certain analytics, advertising technologies, or marketing partners may fall within those definitions if such technologies are used on our website.

Where applicable law provides an opt-out right, you may submit a request by:

  • Using any applicable privacy-choice mechanism available on our website; or
  • Contacting us at service@trovelark.com

We do not knowingly sell or share personal information of children under 16 for targeted advertising.

8. Global Privacy Control and Browser Signals

Where required by applicable law and supported by our website systems, we will process recognized browser-based privacy preference signals such as Global Privacy Control (GPC) in accordance with applicable legal requirements.

A recognized GPC signal may be treated as a request to opt out of qualifying:

  • Sale of personal information
  • Sharing of personal information
  • Targeted advertising

for the browser or device sending the signal.

Because browser signals and technical standards may vary, not every browser “Do Not Track” signal is necessarily treated in the same way.

You may also contact us directly to submit an applicable privacy request.

9. Marketing Communications

Where you separately choose to receive marketing communications, we may send:

  • New bedding collection announcements
  • Product updates
  • Promotional offers
  • Store news
  • Other marketing content

You may unsubscribe from marketing email communications by:

Where promotional SMS marketing is offered, any legally required consent will be obtained separately.

Providing your telephone number to complete an order, receive delivery notifications, or obtain customer support does not automatically enroll you in promotional SMS marketing.

Withdrawing marketing consent does not stop transactional or service communications such as:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Delivery notices
  • Return and refund messages
  • Security notifications
  • Responses to customer-support requests

10. Legal Bases for Processing

Where applicable privacy law requires us to identify a legal basis, we may process personal information under the following bases.

Performance of a Contract

We may process information when necessary to:

  • Process an order
  • Accept payment
  • Deliver products
  • Provide customer support
  • Handle returns and refunds
  • Fulfill contractual obligations

Legitimate Interests

Where permitted, we may process information for legitimate business interests, including:

  • Preventing fraud
  • Protecting website security
  • Improving our website
  • Improving our products and services
  • Understanding website performance
  • Managing customer relationships
  • Protecting legal rights

Where required, we consider the effect of such processing on your privacy rights before relying on legitimate interests.

Consent

We may rely on consent for:

  • Certain marketing communications
  • Certain advertising activities
  • Optional cookies
  • Other activities where consent is required

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legal Obligations

We may process information where necessary to comply with:

  • Tax requirements
  • Accounting rules
  • Customs obligations
  • Consumer-protection requirements
  • Regulatory reporting
  • Lawful governmental requests
  • Other applicable legal obligations

11. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Request a portable copy of certain information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent
  • Opt out of qualifying sale or sharing
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information where applicable
  • Appeal certain decisions about privacy requests
  • Lodge a complaint with an applicable data-protection authority

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

Submitting a Privacy Request

To exercise an applicable privacy right, contact:

Email: service@trovelark.com

Suggested Subject: Privacy Rights Request

Please include sufficient information for us to:

  • Understand the right you wish to exercise
  • Identify the relevant records
  • Contact you regarding the request

Identity Verification

We may request additional information where reasonably necessary to:

  • Verify your identity
  • Confirm your jurisdiction or place of residence
  • Locate relevant records
  • Prevent fraudulent requests
  • Protect your information against unauthorized disclosure

The verification information requested will depend on the nature of your request.

Please do not send passwords, complete payment-card numbers, or unnecessary sensitive information by email.

Authorized Agents

Where applicable law permits an authorized agent to submit a request on your behalf, we may require:

  • Evidence of authorization
  • Verification of the agent's identity
  • Verification of your identity
  • Confirmation directly from you

These steps help prevent unauthorized access to personal information.

Appeals

Where applicable law provides a right to appeal a privacy-request decision, you may submit an appeal at:

Email: service@trovelark.com

Suggested Subject: Privacy Request Appeal

Please include:

  • Your original request
  • Our response
  • The reason you believe the decision should be reconsidered

Non-Discrimination

We will not unlawfully discriminate against you for exercising a privacy right.

Exercising a privacy right will not result in unlawful:

  • Denial of products or services
  • Different pricing
  • Reduced service quality
  • Retaliation
  • Discriminatory treatment

This does not prohibit lawful loyalty programs, promotions, or price differences permitted by applicable law.

Response Times

We will respond to verified privacy requests within the period required by applicable law.

The applicable period may vary depending on your jurisdiction and the type of request.

Where applicable law allows additional time, we may extend the response period where reasonably necessary. If an extension is permitted and used, we will provide notice and an explanation where required.

We may deny or limit a request where permitted by law, including when an applicable legal exception applies.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention depends on factors including:

  • Type of information
  • Purpose of collection
  • Nature of our relationship with you
  • Order and transaction requirements
  • Customer-support requirements
  • Return and refund processing
  • Fraud-prevention requirements
  • Tax and accounting obligations
  • Customs requirements
  • Legal and regulatory obligations
  • Potential disputes
  • Applicable limitation periods

For example:

Order and transaction records may be retained for the period reasonably necessary to process orders, payments, returns, refunds, accounting records, and applicable legal obligations.

Customer-support communications may be retained for as long as reasonably necessary to resolve your inquiry, maintain appropriate service records, and manage disputes.

Marketing preference records may be retained as necessary to document your subscription, unsubscribe request, consent status, or applicable opt-out preference.

Website and technical data may be retained according to the operational needs of the relevant service or security provider.

Privacy-request records may be retained as reasonably necessary to demonstrate compliance with applicable privacy laws.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

  • Secure website connections
  • Access controls
  • Authorized payment processors
  • Fraud-detection systems
  • Account-security measures
  • Service-provider security requirements
  • Internal procedures for handling personal information

However, no website, network, storage system, or electronic transmission method is completely secure.

We therefore cannot guarantee absolute security.

You are responsible for keeping account credentials confidential and should contact us if you believe your account or personal information has been compromised.

14. International Data Transfers

Trovelark® serves customers across different locations and may use service providers located in countries other than your own.

As a result, personal information may be:

  • Transferred internationally
  • Stored outside your country
  • Processed outside your country

Those jurisdictions may have privacy laws that differ from the laws where you live.

Where applicable law requires additional protections for international transfers, we will take reasonable steps designed to use appropriate contractual, technical, organizational, or other legally recognized safeguards.

15. Children's Privacy

Our website and products are intended for a general adult shopping audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe that a child has improperly provided personal information through our website, contact us at:

service@trovelark.com

We will review the matter and take appropriate action where required.

We also do not knowingly sell or share personal information of individuals under 16 for targeted advertising where prohibited by applicable law.

16. Third-Party Websites and Services

Our website may contain links to:

  • Payment services
  • Social media platforms
  • Shipping websites
  • External websites
  • Other third-party services

These services operate independently and maintain their own privacy practices.

Trovelark® and Handan Xixi Network Technology Co., Ltd. are not responsible for the privacy, security, content, or practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business
  • Bedding products and collections
  • Website functionality
  • Service providers
  • Technology
  • Privacy practices
  • Legal obligations
  • Regulatory requirements

When this Privacy Policy is updated, the revised version will be posted on this page with an updated Effective Date.

Where required by applicable law, we may provide additional notice of material changes.

18. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us:

Brand: Trovelark®

Operating Company / Data Controller: Handan Xixi Network Technology Co., Ltd.

Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time