Shipping Policy

Effective Date: September 21, 2026

COMPANY NAME: Handan Xixi Network Technology Co., Ltd.

COMPANY ADDRESS: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

Trovelark® is owned and operated by Handan Xixi Network Technology Co., Ltd. All purchases and transactions made through this website are processed by Handan Xixi Network Technology Co., Ltd.

At Trovelark®, we want your bedding and bedroom essentials to arrive safely and with clear information about what to expect from order placement through final delivery.

This Shipping Policy explains our shipping destinations, order-processing times, estimated transit times, shipping charges, tracking procedures, international shipments, and how we handle delivery-related issues.

1. Shipping Destinations

Trovelark® ships to the United States and to selected international destinations supported through our checkout.

Available destinations may vary depending on:

  • Carrier coverage

  • Product availability

  • Local delivery services

  • Import restrictions

  • Operational requirements

If your country or region can be selected during checkout and a shipping option is available, we can generally accept an order for that destination.

Orders may be delivered to valid residential or business addresses that are serviceable by the selected shipping carrier.

We do not guarantee delivery to every address type or geographic location. Carrier restrictions may apply to certain remote areas, military addresses, islands, or other special delivery locations.

2. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing begins after payment has been successfully authorized and any required order verification has been completed.

Order processing may include:

  • Payment verification

  • Order confirmation

  • Product preparation

  • Product inspection

  • Packaging

  • Shipping-label preparation

  • Transfer to the applicable carrier or logistics partner

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During major holidays, promotional periods, seasonal peaks, or unusually high order volumes, processing may take longer.

3. Estimated Delivery Times

Estimated transit time begins after the order has been dispatched.

Destination Processing Time Transit Time After Dispatch Estimated Total Time
United States 1–3 business days 7–15 business days Approx. 8–18 business days
International Orders 1–3 business days 10–20 business days Approx. 11–23 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary because of:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Transportation interruptions

  • Public holidays

  • Seasonal shipping volume

  • Local delivery conditions

  • Remote delivery locations

  • Incorrect or incomplete address information

  • Government restrictions

  • Events outside our reasonable control

4. Shipping Fees

For standard delivery to any destination we support under Section 1, orders that do not qualify for free shipping are charged US$2.99 per order.

The delivery charge is shown before you pay. The same standard rate applies across our supported destinations.

5. Free Standard Shipping

Standard delivery is free when your merchandise subtotal after discounts exceeds US$29.97.

We calculate eligibility using the amount charged for products after all applicable promotional discounts and discount codes. Shipping, taxes, customs duties, and other non-product charges do not count toward the threshold.

Discounted merchandise subtotal Standard delivery charge
US$29.97 or less US$2.99 per order
Above US$29.97 Free

A subtotal of exactly US$29.97 does not qualify. For example, a US$29.98 discounted product subtotal qualifies, while US$29.97 does not.

This offer applies throughout the destinations supported under Section 1. Free shipping covers standard delivery only; it does not change the allocation of import charges explained in Section 6.

The figures above are expressed in US dollars. Where checkout supports another currency, the corresponding shipping charge and free-shipping threshold will be displayed in that currency before payment.

6. International Customs Duties, Taxes and Import Fees

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Handling fees

  • Other charges imposed by local authorities or carriers

Unless otherwise expressly stated at checkout or elsewhere on our Website, the customer is responsible for customs duties, import taxes, and other import-related charges imposed by the destination country or region.

Trovelark® does not control these charges and cannot guarantee their amount.

Customers are responsible for providing any documentation, identification, address confirmation, or other information lawfully required by customs authorities or carriers.

Customs inspections may also increase delivery times.

7. Shipping Carriers and Delivery Partners

Trovelark® may work with domestic and international shipping carriers, logistics providers, and local last-mile delivery partners.

The carrier used for an order may depend on:

  • Destination

  • Package size and weight

  • Product availability

  • Fulfillment arrangements

  • Carrier service availability

  • Local delivery infrastructure

We cannot guarantee that a particular carrier will be used unless specifically confirmed.

For international shipments, one carrier may transport the package internationally while a different local carrier completes final delivery.

8. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

Once your order has shipped and tracking information becomes available, we will generally send a shipping-confirmation email containing:

  • Tracking number

  • Tracking link, where available

  • Relevant shipping information

Tracking information may require approximately 24–48 hours after shipment to display its first update.

In some cases, carrier systems may take longer to update.

A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.

If you cannot find your shipping-confirmation email, please check your spam or junk folder before contacting us.

9. Multiple Packages

An order containing multiple bedding products may occasionally be shipped in more than one package.

This may occur because of:

  • Package-size requirements

  • Product availability

  • Fulfillment arrangements

  • Carrier limitations

  • Other logistical reasons

When an order is divided into multiple shipments:

  • Packages may arrive on different dates

  • Separate tracking numbers may be issued

  • One package arriving first does not necessarily mean another product is missing

Please review all available tracking information before reporting a missing item.

You will not be charged an additional shipping fee solely because we choose to divide one order into multiple packages.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

  • Recipient's full name

  • Street address

  • Apartment or unit number

  • City

  • State, province, county, or region

  • Postal or ZIP code

  • Country

  • Telephone number

  • Email address

Incorrect or incomplete information may cause:

  • Processing delays

  • Delivery delays

  • Failed delivery

  • Return to sender

  • Additional carrier charges

If you discover an address error, contact us as soon as possible:

Email: service@trovelark.com

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

You may request cancellation within:

48 hours after placing the order

A cancellation request is not guaranteed.

Once an order has:

  • Entered processing

  • Been packed

  • Been prepared for shipment

  • Been transferred to a carrier

  • Been shipped

we may no longer be able to cancel or modify it.

If an order is successfully cancelled before shipment, the applicable payment will be refunded to the original payment method.

After shipment, eligible returns must be handled in accordance with our Return and Refund Policy.

12. Delivery Delays

Although we make reasonable efforts to provide accurate delivery estimates, delays may occur because of circumstances outside our reasonable control.

Examples include:

  • Customs inspections

  • Severe weather

  • Natural disasters

  • Public holidays

  • High seasonal order volumes

  • Carrier service interruptions

  • Transportation delays

  • Local emergencies

  • Government restrictions

  • Remote-area delivery

  • Incorrect delivery information

A delay does not automatically mean that the package has been lost.

If tracking has not updated for an unusual period, contact us so that we can review the available shipping information.

13. Lost Packages

If you believe your package has been lost while in transit, please contact:

Email: service@trovelark.com

Please provide:

  • Your order number

  • Tracking number

  • Delivery address

  • A description of the issue

We may contact the carrier or logistics provider and request an investigation.

If the carrier confirms that the package was lost before successful delivery, an appropriate resolution may include:

  • Replacement

  • Reshipment

  • Refund to the original payment method

The available resolution may depend on product availability, carrier findings, the circumstances of the shipment, and applicable law.

14. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate the package, we recommend that you:

  • Check around the delivery entrance, mailbox, porch, garage, reception area, or other secure locations.

  • Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

  • Review the delivery address on your order.

  • Allow up to approximately 48 hours where appropriate, as some carriers may record delivery before the package is physically available.

  • Contact the carrier using the tracking number.

  • Contact Trovelark® if the package still cannot be located.

We may review:

  • Tracking history

  • Delivery confirmation

  • Shipping address

  • Carrier information

  • Available proof of delivery

before determining the appropriate next step.

15. Damaged, Defective, Incorrect or Missing Products

Please inspect your bedding products after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Missing a product or part

please contact us as soon as reasonably possible.

Provide:

  • Your order number

  • Product name

  • Description of the issue

  • Clear photographs or video where appropriate

  • Photographs of the outer packaging and shipping label where relevant

  • Details of any missing or incorrect products

Please do not dispose of the affected product or packaging until we have reviewed the claim or advised you otherwise.

Depending on the circumstances, an appropriate remedy may include:

  • Replacement

  • Reshipment

  • Shipment of a missing item

  • Partial refund

  • Full refund

  • Another remedy required by applicable law

If the problem is confirmed to be our responsibility and a return is required, Trovelark® will bear reasonable return shipping costs.

16. Failed, Refused or Unclaimed Deliveries

A package may be returned to the sender or another designated location if delivery cannot be completed because of:

  • Incorrect or incomplete address information

  • Repeated unsuccessful delivery attempts

  • Refusal of delivery

  • Failure to collect the package

  • Failure to respond to applicable carrier requirements

If this occurs, please contact us.

Where the delivery failure results from customer-provided information, refusal, or failure to collect the shipment, additional reshipping fees or non-refundable carrier charges may apply where permitted by law.

If the delivery failure was caused by Trovelark® or the carrier, we will provide an appropriate resolution.

17. Return Shipping

Shipping an order to you and returning a product to us are handled under different rules.

For products confirmed to be:

  • Damaged

  • Defective

  • Incorrect

  • Otherwise delivered because of our error

Trovelark® will bear reasonable return shipping costs where a return is required.

For voluntary returns caused by:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong product

  • Personal preference

  • Other non-quality-related reasons

the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless otherwise required by applicable law.

Please review our Return and Refund Policy for complete requirements.

18. Customer Responsibilities

To help avoid shipping and delivery problems, customers should:

  • Provide accurate order information

  • Provide a complete shipping address

  • Monitor available tracking updates

  • Ensure the delivery location is reasonably accessible

  • Respond to carrier or customs requests when legally required

  • Contact us promptly if a delivery issue occurs

  • Inspect products after delivery

  • Keep relevant packaging if a product arrives damaged

These responsibilities do not limit any mandatory consumer rights or legal remedies.

19. Bedding Packaging

Trovelark® products may be folded or compressed for transportation in order to reduce packaging volume and protect the bedding during shipment.

As a result, duvet covers, sheets, pillowcases, coverlets, bed scarves, and other textile products may show temporary:

  • Folding lines

  • Packaging creases

  • Compression marks

after opening.

These generally relax after the product is unfolded, aired, or cared for in accordance with the applicable product instructions.

Packaging-related creases alone do not necessarily indicate that the product is damaged or defective.

20. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer right or remedy available under applicable law.

Depending on your location, you may have statutory rights relating to:

  • Non-delivery

  • Late delivery

  • Lost shipments

  • Damaged goods

  • Defective goods

  • Misdescribed products

  • Refunds

  • Replacement products

  • Other consumer remedies

Where applicable law provides rights that cannot legally be waived or limited by contract, those rights will continue to apply.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping destinations

  • Delivery partners

  • Shipping fees

  • Delivery estimates

  • Fulfillment procedures

  • Website operations

  • Business practices

  • Applicable legal requirements

Any revised policy will be posted on this page with an updated Effective Date.

The Shipping Policy in effect when an order was placed will generally apply to that order unless applicable law requires otherwise.

22. Contact Us

If you have questions about:

  • Shipping

  • Tracking

  • Delivery estimates

  • Customs

  • Delivery delays

  • Missing packages

  • Damaged shipments

  • Other delivery-related matters

please contact us:

Brand: Trovelark®

Operating Company: Handan Xixi Network Technology Co., Ltd.

Company Address: Room 105, 3rd Floor, Zihuanglou, Houcun, Linzhang County, Handan City, Hebei Province

Postal Code: 056600

Email: service@trovelark.com

Contact Phone Number: +1 (530) 701-4356

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time